Customer Success Manager

At Hollywood Park, our people are at the heart of what we do. We place a lot of importance on finding the best of the best to create, manage, market and sell our cutting-edge AI platform that is revolutionizing the transcription and captioning industry. We’re looking for a goal-oriented, driven and passionate Customer Success Manager to become a key player on our Customer Success team.

Here are a few reasons why you should become part of our SUCCESS team.

When you join us, you become part of a team that challenges and motivates each other. We take pride in fostering a comfortable, energetic workplace powered by creativity and integrity. We don't just email, call and train on our solutions and services — we make a meaningful impact on our clients businesses.

What you will do

The Customer Success Manager is a dynamic leader who can comfortably serve as the central point of contact for the customer’s executives and customers.

The primary responsibility of the customer success Manager is managing long-term strategic customer relationship to achieve customer satisfaction, cultivate customer loyalty, ensure recurring revenue and stimulate growth (up-sell).

The customer success manager must leverage the company's resources and capabilities in creating and fulfilling value-based solutions, to meet both the customers and company's current requirements and expectations as well as future potential.

Requirements

What you will bring

·      4+ years’ experience in account management, sales or customer success positions (Preferably in SaaS)

·      BA/BS degree or equivalent experience

·      Experience managing client relations within top tier company accounts

·      Strong quantitative and analytical skills

·      Creative problem solving

·      Positive work ethic, ambitious and passionate attitude

·      Excellent presentation and Demo skills.

·      Excellent verbal and written communications skills

·      Ability to prioritize, multi-task and perform effectively under pressure

·      Comfortable with conducting majority of business via phone and email

·     Experience from a software company (SAAS preferable)

Benefits:

You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future.

We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, Life insurance, Happy hours, parties and events to insert joy into workflow.